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Inbound & Outbound Call Center Outsourcing
Timely patient communication is essential.
Communicating with patients with empathy and respect is of utmost importance and the foundation for all of our patient experience services. Our team of highly-trained nurses from our secure call centers in the Philippines make and receive inbound and outbound calls to patients and their families to:
- Schedule appointments and confirm visits.
- Understand patient experiences.
- Navigate service payments and billing questions.
- Communicate discharge information.
- Verify benefits and inform patients of changes.
Our Advantage
At Morris Health Care, we set ourselves apart through our commitments to:
Morris Health Care Ai features include:
- Extensive training: All Global employees complete required training by your organization in addition to our own internal program, Global Academy, which covers soft-skills training, U.S. Healthcare terminology, and medical billing review.
- Experience you can trust: Global has over 25 years of experience providing revenue cycle and call center outsourcing support to healthcare organizations across the country. When choosing a call center outsourcing company, consider that Global employs experts in post-acute, hospital, rheumatology, behavioral health and many other healthcare specialties.
- Improving your bottom line: Our call center partners save an average of 45% in operating costs annually.
- Organizational resilience: A partnership with Global allows you to operate fully staffed without incurring costs associated with hiring call center staff, training, and turnover.
- Maximizing performance: Global works closely with its partners to establish well-defined Key Performance Indicators (KPIs) and call center benchmarks to improve quality scores, handle times, first call resolutions, abandon rates, and more.
Get Onboard
Each onboarding experience is tailor-made to meet your needs. We proudly employ 7,000+ revenue cycle and call center professionals who operate as an extension of your team. Here’s how it works:
- Step 1: Discuss your scope of work and operational goals.
- Step 2: Global will assemble, train, and manage a team of highly skilled patient call center agents who will work on your project only.
- Step 3: In an average of 30 days, your team is fully ramped up and operating at your designated benchmarks and KPIs.